Accessibility Statement

This website is built to be usable by people who are often under real pressure — sometimes on an old phone, sometimes in a second language, sometimes with a screen reader or without a mouse. This statement sets out what has been done, what is known to be imperfect, and how to tell us when something does not work for you.

The standard we are working to

The target is the Web Content Accessibility Guidelines (WCAG) version 2.2, at level AA. That is a target the site is built against, not a certification. The site has not yet been independently audited, and this statement will be updated when it has been.

What has been built in

• Keyboard use. Every link, button, menu and form control can be reached and operated with a keyboard alone. A “Skip to main content” link is the first thing a keyboard or screen-reader user meets, so the navigation can be bypassed.
• Visible focus. Whatever has keyboard focus is outlined clearly, so you can always see where you are.
• Menus. The mobile menu button reports whether it is open or closed to assistive technology, and the Escape key closes it and returns focus to the button.
• Structure. Each page has one main heading and a logical heading order underneath it, so a screen reader can be used to move through a long page by section.
• Forms. Every field has a visible label. Errors are listed together at the top of the form, announced to assistive technology, and written in plain words that say what to do rather than what failed.
• Questions and answers. Frequently-asked-question sections use native disclosure controls, so they open and close with the keyboard and are announced correctly.
• Other languages. Short summaries in other languages are marked with the correct language, and right-to-left languages such as Arabic are marked and displayed in the correct direction, so screen readers pronounce them properly.
• Contrast and text size. Text and interface colours are chosen to meet the AA contrast ratios. Text can be enlarged in the browser without content being lost or overlapping.
• Small screens. Pages reflow to narrow screens without sideways scrolling. Tables that cannot shrink scroll within their own container rather than pushing the page out of shape.
• Motion and media. Nothing moves, flashes or plays on its own. Where a browser or device asks for reduced motion, that request is honoured.
• Typography. The site uses the fonts already on your device, so pages render quickly and respect your own font settings.

Known limitations

• The site has not yet been independently audited, and it has not yet been tested with every combination of browser and assistive technology.
• Documents attached to pages, and any document you receive from the office, may not meet the same standard. Tell us if you need a document in a different format.
• Links out to legislation, courts and government portals lead to websites we do not control, and we cannot guarantee their accessibility.
• The site is still being built. Pages are added and revised, and a new page may briefly fall short of the standard before it is checked.

If something does not work for you

Please tell us — it is the fastest way for a problem to be fixed, and we would rather know. If you can, say which page, what you were trying to do, and what device, browser or assistive technology you were using.

You can use the enquiry form on any page, or contact the office by WhatsApp or telephone on +971 50 627 5196. If the website itself is the barrier, telephone or WhatsApp is the alternative route, and the office can take the information that way instead.

We aim to respond to accessibility reports and to say what we will do about them. Where a fix will take time, we will say so rather than leave the report unanswered.

You can reach us through the contact page, and every page on this website is also listed in plain text on the HTML sitemap.

Alternative ways to reach us

If any part of this website prevents you from making contact, you do not have to use it. Call or message +971 50 627 5196 and explain what you need. No one is required to use the online form to reach the office.

How this website has been tested

Being specific about testing matters more than a general assurance, so here is what has actually been done.

• Keyboard-only operation of the header, the navigation menu including its mobile state, the frequently-asked-question disclosures, the enquiry form and the search form.
• Focus visibility checked against the page background on both light surfaces and the dark footer.
• Heading structure checked programmatically across every populated page: exactly one main heading per page, and no skipped heading levels.
• Form labelling and error handling checked by submitting the enquiry form with deliberately invalid values and confirming that every error is listed together, announced, and written as an instruction rather than a complaint.
• Narrow-screen rendering at 390 pixels wide across representative page types, confirming that no page forces sideways scrolling.
• Wide tables checked at narrow widths: comparison tables are placed in a scrolling region that can be reached and scrolled with the keyboard, rather than being crushed to fit.
• Language marking checked on the short multilingual summaries, including right-to-left direction for Arabic.
• Colour contrast calculated for body text, headings, links, buttons and focus indicators against their backgrounds, targeting the AA ratios.
• Reduced motion honoured, and no automatic movement, flashing or media playback anywhere on the site.

Compatibility

The site is built with standard HTML, CSS and a very small amount of JavaScript, and it uses the fonts already installed on your device. It should work in current versions of the common desktop and mobile browsers, and it remains readable and usable if JavaScript is unavailable — the only script on a content page is the mobile menu toggle.

Screen-reader behaviour has been designed for rather than certified: headings, landmarks, labels, error announcements and native disclosure controls are used throughout, which is what assistive technology expects. It has not been tested with every combination of browser, operating system and assistive technology, and where a combination behaves unexpectedly we would like to hear about it.

How information submitted through this website is handled is set out in the Privacy Policy and the Legal Disclaimer.

Known limitations, stated plainly

• No independent audit. The site has been checked against WCAG 2.2 AA during construction, but it has not been assessed by an external specialist and holds no certification.
• Untested assistive-technology combinations. Testing has covered structure, keyboard operation and markup rather than every screen reader on every platform.
• Documents. PDFs and other documents, including anything you receive from the office, may not meet the same standard. If you need something in a different format, ask and we will provide it another way.
• External websites. Links to legislation, courts and government portals lead to sites we do not control and cannot guarantee.
• Language coverage. The full pages are in English. The summaries in other languages are short by design, and are marked as convenience summaries rather than equivalents.
• Ongoing work. The site is still being built, and a newly added page may briefly fall short before it is checked.

Standards this site is built against

The target is the Web Content Accessibility Guidelines (WCAG) 2.2, a W3C Recommendation dated 12 December 2024, at conformance level AA. The UAE also maintains a National Policy for Digital Accessibility directed at making digital products and services usable by people of determination and older people, and this site is built in that spirit.

Reporting a barrier, and what happens next

1. Tell us what happened. The page address, what you were trying to do, and the device, browser or assistive technology you were using. If you cannot give all of that, send what you can.
2. We acknowledge it. You get a reply confirming we have it, not silence.
3. We reproduce and assess it. A barrier that stops someone contacting the office or reading legal information takes priority over a cosmetic problem.
4. We fix it, or we explain. Where a fix will take time, we say so and tell you the alternative route in the meantime.
5. This statement is updated when a limitation is resolved or a new one is identified.

Reaching the office without using this website

If any part of this site is a barrier, do not struggle with it. Call or send a WhatsApp message to +971 50 627 5196 and say what you need. Someone can take the information that way. No one is required to use an online form to contact the office, and no one will be disadvantaged for not using it.

Standards and official references

Frequently asked questions

About this statement